Merge Healthcare – Technical Support Analyst

MERGE HEALTHCARE

900 Walnut Ridge Drive, Hartland, WI 53029

350 N. Orleans Street, Chicago, IL 60654

www.merge.com, 1.312.565.6868

Representative(s): Tina DiPasquale, 312-946-2520, tina.dipasquale@merge.com

Organization Description:

Merge Healthcare is the leading provider of enterprise imaging and interoperability solutions.  Merge solutions facilitate the sharing of images to create a more effective and efficient electronic healthcare experience for patients and physicians.

Merge provides enterprise imaging solutions for radiology, cardiology and orthopedics; a suite of products for clinical trials; software for financial and pre-surgical management, and applications that fuel the largest modality vendors in the world.  Merge’s products have been used by healthcare providers, vendors and researchers worldwide to improve patient care for more than 20 years.

Merge Healthcare is growth oriented company on the cutting edge of an industry that affects everyone. As a company, we are uniquely positioned to make a difference in health care. We have demonstrated a commitment to innovation and need talented people like you to continue moving forward. Everyone’s contribution makes a difference and a career with us can be very rewarding.

Positions:

Technical Support Analyst (Full Time – Entry Level)

We need someone who is passionate about problem solving and can bring innovative solutions to the table. This is a self-directed role where you take control of the support and resolution process.

• Owns the customer support experience and resolves customer satisfaction issues
• Design & implement solutions to complex technical problems
• Escalates, owns, and remains focused in driving the resolution of issues through the appropriate channels and teams member
• Provides direct input to help continue building the internal and customer facing knowledgebase by documenting root cause & solution details for technical support issues
• Strong knowledge of computer hardware such as: workstations, servers & storage devices.
• Strong knowledge of network infrastructure and communication protocols
• Familiarity with database technologies such as: SQL, DB2 & Oracle
• Degree from a Technical College/University or equivalent experience