Optimal Performance Health
& Wellness Center
15850 W. Bluemound Rd. Ste #306
Brookfield, WI 53005
GENERAL JOB SUMMARY:
The Clinical Coordinator/Patient Manager will perform all duties as assigned. Primary duties include but are not limited to answering phones, scheduling appointments, addressing patient needs, check in, medical records and insurance verification.
DUTIES AND RESPONSIBILITIES
Provides timely service to all patients including answering phones, scheduling appointments, medical records, and insurance verification.
Provides assistance and emotional support to all patients and families. Exhibits a high degree of courtesy, tact, and poise when interacting with patients, families, and other health care professionals.
Utilizes written guidelines/protocols for decision making. Exercises sound judgment in decision making.
Prepares accurate, legible, and complete documentation for all communication in accordance with established policies.
Demonstrates Check-In skills and knowledge.
Adjusts to fluctuating peaks in work flow, acuity, and other operational demands while maintaining quality and accuracy.
Maintains cooperative working relationships and assists others when needed.
Demonstrates initiative in identifying and taking charge of new tasks; willingness to perform unassigned tasks when needed.
Responds positively to constructive criticism.
Ensures compliance with legal issues including but not limited to patient confidentiality, HIPAA privacy and other risk management areas.
Sets priorities, creates goals and timetables to complete required tasks or projects. Tracks progress and makes necessary adjustments to efficiently complete work.
Dependability- Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements.
Customer Service- Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, and ensures commitments to customers are met.
Teamwork- Contributes to meeting team deadlines and responsibilities, listen to others and values opinions, helps team to meet goals, welcomes newcomers and promotes a cooperative team atmosphere
Job Knowledge- Understands duties and responsibilities, possess necessary job knowledge and technical skills, and maintains job knowledge current.
Communication Skills- Breaks down problems into smaller components, can simplify and process complex issues, can identify and understand root cause.
Professionalism- Being dignified and respectful to customers and colleagues, as well as being well-informed about the requirements of the role. It is a fundamental skill to have professional dressing manner, work honestly and reliably with others, keep calm under high pressure and have welcoming and friendly characteristics.
Problem Solving-Breaks down problems into smaller components, can simplify and process complex issues, can identify and understand root cause.
Creativity- Generates new ideas, supports change, provides innovative solutions, and solves problems creatively.
Integrity- Earns the trust and confidence of coworkers and customers through honest communication, ethical behavior and professionalism in all interactions.
Organization- Sets priorities, creates goals and timetables to complete required tasks or projects. Tracks progress and makes necessary adjustments to efficiently complete work.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
Needs to be familiar with MS office and MS windows computer programs, and have the ability to learn additional computer skills quickly. Must be professional and demonstrate strong communication skills. The Medical Receptionist must have the ability to read, interpret and comprehend office correspondence, demonstrate good organizational & time management skills. Must be able to work independently, be self-motivated and take initiative.
Must be able to prioritize work appropriately and be able to produce accurate results efficiently. Must be able to manage multiple assignments. Must be dependable, adaptable, flexible and be a team player. Must demonstrate integrity, honesty, and self- confidence. Be detail-oriented along with strong follow-up skills. Must have good problem solving skills with the ability to make appropriate decisions. Must demonstrate a positive attitude and show respect towards others.
EDUCATION AND EXPERIENCE
The Clinical Coordinator/Patient Manager must have a high school diploma or general education degree; related work experience.
The Clinical Coordinator/Patient Manager job operates in a professional office environment working primarily in the Central Business Office location.
Part to full time hours available. Mondays, Tuesdays, Wednesdays 8:30 am to 7:00 pm. Thursdays 3pm to 7pm. Fridays 8:30 am to Noon. Available occasional Saturdays.
Please email a resume and 5 year plan to email@example.com
YOUR PATH TO WELLNESS BEGINS HERE!